Refund policy

Return Policy

We want you to love your order! If you're not completely satisfied, we accept returns under the following conditions:

• Returns must be requested within 7 days of the delivery date
• Items must be unworn, unwashed, and in original condition with tags attached and original packaging intact
• We do not accept exchanges of any kind
• Return shipping costs are the customer's responsibility, unless the item arrived damaged or incorrect
• Original shipping charges are non-refundable
• Once your return is received, please allow 5–7 business days for processing
• Items returned without meeting these requirements may be subject to a 20% restocking fee or may be declined

Final Sale — Non-Returnable Items: The following items cannot be returned or refunded: Swimwear, Bodysuits, Intimates & Lingerie, Jewelry, Beauty products, Face masks

To initiate a return, please contact us at helloaura.collectionss@gmail.com with your order number and reason for return.